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Store Policy

1. General

Supplies, services and offers from Cuts On Wax are subject exclusively to these terms and conditions which are deemed accepted when an order is placed. Any variations by the customer which are not confirmed by us in writing are not binding for us and are not part of the agreement; this also applies if we do not expressly contradict them. These conditions of supply and payment apply to all future business, even if we do not refer to them again explicitly. If one condition should prove unworkable, the others are not affected.

2. Conclusion of contract and processing of the order 

The contract with the customer is only concluded upon our confirmation of the order or when the order is processed. 

3. Prices 

The prices on the price list applicable on the day of placing the order apply to supplies and services by Cuts On Wax, unless an alternative price has been expressly given in the quotation.

4. Conditions of payment 

4.1. The invoice is issued on the day of dispatch. Payment of the invoice amount must be made in advance, by credit card, PayPal or in cash.


4.2 If the service is being provided in parts, we reserve the right to require part payment from the customer.

5. Delay in shipment, shipping options 

5.1. The delivery period starts when we have confirmed the order and received all documentation necessary for production. The delivery period may be extended in the event of unforeseen circumstances and other unforeseeable exceptional circumstances outside our control (or that of our upstream suppliers).


5.2. Should Cuts On Wax be responsible for non-delivery or be late, any claims by the customer for recompense due to non-fulfilment shall be limited to the invoiced amount for the order concerned, provided the damage is caused by exceptional and unforeseeable circumstances. The limit to liability under part 1 does not apply if Cuts On Wax is guilty of intent or gross negligence.

6. Shipping, storage costs 

Payment Methods

Shipping is upon pre-payment but at the customer's risk. The risk is transferred to the customer as soon as Cuts On Wax had handed over the goods to be dispatched to the transporting person or company or they have left Cuts On Wax for shipment. If the goods are ready for shipment and dispatch or acceptance is delayed for reasons that are beyond our control, the risk is transferred to the customer upon receipt of notification that the goods are ready for shipment. Unless agreed otherwise, the route and method of shipment are at our discretion. Should the customer request a special method of shipment, we shall charge the additional cost. Special requirements about the method of shipment must be given afresh with each order. Shipping costs (freight and postage) and customs duties may be invoiced additionally for deliveries outside Greece.

7. Delay in acceptance 

7.1. If the customer still refuses to take delivery after a reasonable time extension with refusal to accept performance, or previously declares seriously and finally that he will not take delivery, the customer may not demand return of the payment after the sound media have been made or services have been performed, even if the sound media have not been delivered, unless the services provided or sound media made do not comply with the order.


7.2. We may claim recompense by requiring payment of the value of the order without providing any evidence. The right to a higher level of compensation remains reserved.


7.3. The customer is obliged to accept partial deliveries (advance deliveries) if this is reasonable

8. Guarantee 

8.1 Claims resulting from obvious faults must be lodged immediately within 3 days of receipt of the goods. We must be given the right to carry out a check. Claims for hidden faults that are not apparent at the time of the initial check may only be made if the claim reaches us within 30 days of delivery.

8.2. Faults in part of the consignment are not grounds for making a claim for the entire consignment.


8.3. We must be given the right to rectify the fault or supply a replacement. A reasonable deadline must be allowed for this. If the fault is not rectified (delivery of a replacement) or if it is not carried out within a reasonable period of time, or if it is not accepted, the customer may require the charges to be reduced or the contract to be nullified. Any additional guarantee and liability, especially for consequential claims, is excluded unless we or our assignees have acted with intent or gross negligence, or if properties have been expressly agreed.

9. Ownership of the goods 

The customer remains the owner of the material sent in by him for the production (data media), which will be stored at his risk. This material will only be used for commissions from the customer and will be destroyed one year after their last use without further notice. All material created for production remains our property. The goods supplied remain our property until full payment has been made for all our claims arising from the business relationship and until any cheques in payment have been cleared. In the event of ongoing invoicing, the property reserved as security is to the value of the outstanding amount.

10. Liability 

Cuts On Wax is liable in full if damage is as a result of intent or gross negligence. Cuts On Wax is not liable for minor negligence or work done by sub-contractors if these do not breach the contractual obligations or if they are not essential for fulfilling the purpose of the contract, or if the customer was not entitled to expect them to be adhered to strictly. Any liability of Cuts On Wax for losses consequential of faults or indirect damage resulting from faulty products is excluded.

11. Other 

Verbal agreements are only valid if they have been expressly confirmed by Cuts On Wax in writing. The contracts between Cuts On Wax and the customer are subject exclusively to Greek Law. The place of execution is Athens/Attiki. The place of jurisdiction for any dispute regarding contracts between Cuts On Wax and the customer, including initiation of proceedings, is the district court of Athens (Greece).

12. Copyright

By placing the order, the customer declares that he owns all necessary rights for reproduction of the material made available. By placing the order, the customer declares that he owns all necessary rights for reproduction, such as the rights to mechanical reproduction, rights to use certain film, sound, data or other recordings and guarantees that all appropriate licence fees will be paid to the relevant authority and that Cuts On Wax will not be implicated in any way.

The parties are agreed that the customer will indemnify Cuts On Wax of any claims, especially all claims from third parties including claims connected with copyright or ancillary copyright companies or similar organisations, as well as any lawyers' and court costs that may be incurred from any claimed or actual breach of such rights. Clarification of ancillary copyright means clarification of, for example, the right of publishing music which has already been reproduced on CD or other data media by a music publisher. In this event copyright of the current recording may be held by the composer or lyricist or by the publisher.

Payment Methods

  • Credit / Debit Cards


  • Offline Payments

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